Description of Services

The Water Department is responsible for providing a safe, clean, reliable potable water supply via the Town Water system.  Several wells, pumps and storage tanks provide Town Water to subscribers.  The Water Department also provides critical fire protection to the entire town, in the form of hundreds of fire hydrants.

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Contact Information

Additional Information

Mission Statement - The Townsend Water Department is responsible to provide its customers with an adequate supply of safe, high quality drinking water at a sufficient pressure for domestic, commercial,  industrial, and fire protection use. The Water Department further recognizes the importance of its responsibility to protect and maintain its sources in order to allow continued and sustainable social and economic growth and well being of the Town of Townsend and its citizens.

We are required to follow strict comprehensive laws that regulate the amount of water withdrawn from both surface and groundwater supplies and  to protect the quality of water in the United States. These laws are known as The Safe Drinking Water Act (SDWA) and The Water Management Act (WMA).

The Safe Drinking Water Act (SDWA) was originally passed by Congress in 1974 to protect public health by regulating the nation's public drinking water supply. The law was amended in 1986 and 1996 and requires many actions to protect drinking water and its sources: rivers, lakes, reservoirs, springs, and ground water wells. The SDWA authorizes the United States Environmental Protection Agency (US EPA) to set national health-based standards for drinking water to protect against both naturally-occurring and man-made contaminants that may be found in drinking water. US EPA, states, and water systems then work together to make sure that these standards are met.

The Water Management Act (WMA) (M.G.L. c. 21G) became effective in March 1986. The Act authorizes the Massachusetts Department of Environmental Protection (DEP) to regulate the quantity of water withdrawn from both surface and groundwater supplies. The purpose of these regulations (310 CMR 36.00) is to ensure adequate water supplies for current and future water needs.

 

More Townsend Water Department Information

Rates & Fees -  Schedule of Rates and Fees             How My Water Bill is Calculated

The Distribution System -  Water Distribution System and Water Quality Information

Hydrant Flushing and Water Conservation -  Hydrant Flushing and Water Conservation

Townsend Water Department Rules, Regulations & Rates -  Rules, Regulations & Rates

 

Consumer Confidence - Water Quality Reports

2010 Water Quality Report    PWSID#: 2299000  Follow this link for the complete 2010 Water Quality Report

2009 Water Quality Report    PWSID#: 2299000  Follow this link for the complete 2009 Water Quality Report

2008 Water Quality Report    PWSID#: 2299000  Follow this link for the complete 2008 Water Quality Report

2007 Water Quality Report    PWSID#: 2299000  Follow this link for the complete 2007 Water Quality Report

To Our Customers:

To circulate pertinent information to you quickly, we are asking for your cooperation, and provide us with an email address that is used and/or checked on a regular basis associated with your home or business. Your email address will not be given out to anyone and will only be used for emergencies regarding but not limited to, water quality, water service interruption due to repairs, road closings etc..   Please send emails to:   office@townsendwater.com

We would like to hear from you. Please take this opportunity to send us your comments good or bad, questions, or suggestions. We value your opinion and are always looking at ways to improve our service to you.

 Are You Selling Your Home or Buying a Home?

Normally an Attorney or a Real-estate Agent will contact us to schedule a final reading or the current owner can call to notify us as well. When calling please have the following information available:

·         Date of closing

·         Name of new owner

·         Name, telephone, and fax numbers of Attorney handling closing

·         Name, telephone, and fax numbers of the listing Real-estate Agent or Broker

 

Notice:

Clearing Snow Away From Hydrants:  Unfortunately another winter will be upon us.  The Townsend Water and Fire/EMS Departments are asking for your cooperation and assistance. If you have a Fire Hydrant in front of or close to your home or business take a few minutes to clear the snow away from it.  We work diligently after every storm clearing out hydrants but with approximately 360 hydrants in Town in can take several days to two or three weeks to clear them all out. Making sure all hydrants are accessible is a necessity. Protect your home or business by keeping the hydrants cleared from snow. Out of concern for your safety please only do this if you are physically able, and wear bright colored or reflective clothing when working near streets.

We appreciate your anticipated cooperation in this matter.